Capacity building on finance…. Preparing for inclusive growth
To make the microfinance services pro people & more efficient, AMPL has been taking various operational & capacity building strategies in a regular process & at the time of need. In this regard, the SIDBI’S support to undertake financial literacy program has robust the initiative.
Five new branches were opened in remote pockets of western & southern Odisha in the fy-2016-17 & un-served poor and marginalized clients were supported.
Adequate staff were deployed at the branch/field level & provided with better logistic support.
Sixty awareness camps were organized at the sixty branch level to sensitize clients on various financial products, its availing procedure, repayment schedule and maintaining credit worthiness.
As many as 120 village level camps were organized under the exclusive facilitation of two mf consultants to motivate & counsel clients on demonetization and orient them about the right process to handle the situation.
To make the mf operation process more effective and pro-clients, opinion survey of clients as well as staff were taken and on the basis of outcome steps have been initiated to monitor the transactions / communications between clients & staff through tele calling from HO.
Financial literacy awareness cum orientation exercises were undertaken to literate 4500 clients.