Grievance Redressal Mechanism
In case of dissatisfaction in the services offered by Adhikar, They can register their complains in the following process
Step 1: Complain Register :
Client can move directly to the Branch office and register their complain in the Complain Register as per the format mention in the register and can ask for a copy the Branch Manager.
Step 2: Letter of Correspondence :
Client can directly write a complaint to the Nodal Officer in the below address :
The Nodal Officer,
Customer Grievance Cell,
Adhikar Microfinance Private Limited,
Plot No: 77/180/970,Subudhipur, Tamando,
Bhubaneswar- 752054, Odisha.
Contact Number: 91 674 2475173 / website: www.adhikarindia.in
Adhikar Toll Free No: 1800 345 7124
NB: Nodal Officer Will Take appropriate action within 15 days of receipt the Complaint.
If any client is not satisfied with the resolution given by the Nodal Officer of Adhikar, then they can complaint to the below mentions contacts:
MFIN Toll Free No: 1800 2700 317
Officer-In-Charge (RBI) Regional Office, D.N.B.S – 0674 2393993