In order to provide the customers with a grievance redressal system to enable them register their complaints and resolve it in a timely & fair manner, the following procedure has to be adopted :
- All pass books be provided with the head office toll free no- 1800 345 7124 and Branch Manager telephone no.
- Client helpline- has been established for receiving complains directly from the clients in the dedicated number 1800 345 7124 which shall be informed to all the clients. The helpline will remain opened during the office hours only in all working days from 9AM to 6 PM.
- Notice Board: All branches shall display its products detail with effective interest rate in their office notice board in vernacular languages, name of BM, AM & Operation Manager with their phone numbers.
- Any complaints received at the Branch / HO shall be entered in the Complaint Register and resolved within a period of 15 days from the date of receipt of the same.
- In case of any unresolved grievances beyond 15 days, the complainant shall be informed to refer/contact the following:
Customers Grievance Cell :
Mr. Govinda Chandra Dalabehera, Nodal Officer,
Adhikar Microfinance Pvt. Ltd.,
Plot no-77/180/970, Subudhipur, PO-Tamando,
Email ID: email@example.com,
Telephone: +91 (674) 2475173, 1800 345 7124
The grievance Cell will monitor the complaints on a regular basis to access types of complaints, time generally taken for resolving the problems and ensure that all complaints are resolved within stipulated 15 days